FAQ

Find answers to common questions about Artisan products, orders, care, shipping, returns, and our complimentary Wax Refresh.

Are Artisan products handmade?

Yes. Our reusable bread bags, snack bags, Mini-Snack Bags, bowl covers, jar covers, and other products are handmade by our family. Small variations are part of the character of a handmade item.

How do I choose the right size?

Review the dimensions and details on the individual product page before ordering. If you are comparing sizes or are unsure which option will work best, contact us and we will be happy to help.

How should I care for my reusable products?

Care depends on the material. Waxed bags require cool, gentle cleaning and should be kept away from heat. Cotton covers can be washed more traditionally. Visit our Product Care page for complete instructions.

What is the complimentary Wax Refresh?

Every eligible Artisan waxed bag includes one complimentary Wax Refresh to help extend its useful life. Contact us when the wax coating appears worn, and we will confirm eligibility and provide the current instructions before you send anything.

How long will my order take to process?

Our standard processing time is 1–3 business days. Because our products are handmade, unusually busy periods may affect timing. Any available shipping estimate is shown separately during checkout.

Do you offer free shipping?

Yes. Standard shipping is free on qualifying orders over $99. The available shipping methods and any charges are shown at checkout.

What is your return policy?

We offer a 30-day return policy. Please contact us before returning an item so we can confirm eligibility and provide the appropriate next steps. Products should be unused and returned in their original condition unless the issue is a defect or an order error.

Can I change or cancel an order?

Contact us as soon as possible. We will do our best to help, but an order may not be changeable once it has entered processing or shipped.

What if my order arrives damaged or incorrect?

Please contact us promptly with your order details and a description of the problem. We will review the issue and work with you on an appropriate solution.

How can I contact Artisan?

Use the contact form on our website for product, care, or order questions. As a small family-owned business, we reply personally and will help however we can.