FAQ

Yes. Our reusable bread bags, snack bags, Mini-Snack Bags, bowl covers, jar covers, and other products are handmade by our family. Small variations are part of the character of a handmade item.

Waxed bags: Compare the dimensions and everyday uses of our bread, snack, and mini-snack bags in the bag-size guide.

Bowl and jar covers: Measure straight across the top, from the outside edge of one rim to the opposite outside edge, at the widest point.

• Small bowl cover: 4–6 inches
• Medium bowl cover: 6–9 inches
• Large bowl cover: 8–12 inches
• Jar cover: Up to 4 inches

Browse bowl and jar covers. Check the individual product page for included sizes and quantities, plus the expandable “How to measure” guide.

If you are unsure which option will work best, contact us—we’re happy to help.

Waxed bags should be wiped clean with cool water and mild soap, then air-dried completely. Keep them away from hot water and direct heat. Wash cotton bowl covers with like colors on a gentle cycle in cool water. Gently wash jar covers in cool water, reshape, and air-dry. Visit our Product Care page for complete instructions.

No. Creases, folds, and pale lines are normal signs of use in waxed cotton. Your bag can show these marks and still function as intended. A used look alone does not mean your bag needs refreshing or replacing. If you have questions about its condition or performance, contact us—we’re happy to help.

Wax Refresh is an optional way to freshen your bag’s appearance. Every Artisan Kitchen waxed bag comes with one complimentary Wax Refresh. After that, we can refresh your bag again for a small fee—as often as needed, provided it remains in good condition. Contact us before sending your bag so we can confirm its condition, any applicable pricing, and shipping instructions. Learn more about Wax Refresh.

Our standard processing time is 1–3 business days. Because our products are handmade, unusually busy periods may affect timing. Any available shipping estimate is shown separately during checkout.

Yes. Standard shipping is free on qualifying orders over $99. The available shipping methods and any charges are shown at checkout.

We offer a 30-day return policy. Please contact us before returning an item so we can confirm eligibility and provide the appropriate next steps. Products should be unused and returned in their original condition unless the issue is a defect or an order error.

Contact us as soon as possible. We will do our best to help, but an order may not be changeable once it has entered processing or shipped.

Please contact us promptly with your order details and a description of the problem. We will review the issue and work with you on an appropriate solution.

Use the contact form on our website for product, care, or order questions. As a small family-owned business, we reply personally and will help however we can.